HSLS Staff and Faculty find comfort in their pets while working from home.

Concierge Chats On “Creating Service Magic”

From nude skydiving and baptisms to the one who just can’t say no – both eager to serve a memorable slice of life to their guests, Frederick and Michael reveal what makes them tick. And Trish drives the conversation from…

Concierge Chats visits First In Service Travel

In this segment, Trish leads Frederick and Michael on an engaging chat with Fernando Gonzalez, owner of “First In Service” luxury travel. Fernando reveals the trials of the Covid-19 shutdown and innovative ideas on travel and tourism that have stemmed…

Concierge Chats goes to Las Vegas

Trish, Frederick and Michael roll the dice and land in Las Vegas with the fabulous Marama Nengel of The Four Seasons hotel at The Mandalay Bay. She takes a few minutes to chat and stops at The Bellagio

Concierge Chats goes to La Villetta Ristorante

Trish and Frederick catch up with Michael at La Villetta Ristorante; a small charming Italian restaurant located in the heart of Sutton Place. Michael and Luigi share lunch and talk about restaurant survival and the outlook during the pandemic.